Overview
We’re looking for an Operations Site Manager to take ownership of our Sheridan, WY office. You’ll guide a growing team of independent contributors in supporting our clients. Our clients are business owners who need our expertise, support and services to start and maintain their businesses and create a business presence in Wyoming and beyond. This is a hands-on leadership role: you’ll learn the work, coach the team, and make sure the office runs at a high standard every day.
This role is about impact: leading people with accountability and care, keeping operations efficient, standards consistent, and growing into a leader who can represent our business in Wyoming. You don’t need decades of management experience, just the ability to lead with initiative, learn quickly, and get results through people. If you’re ready to grow as a leader and want a company that will challenge and support you, this is your chance.
Wage
Benefits
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
- The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Parental Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself… really, whatever
Responsibilities
Your job is to make sure the Sheridan office runs smoothly and the team delivers great outcomes. Here’s how:
- Lead a team of approx 15–20 people (a mix of independent contributors and a frontline manager)
- Drive staffing, training, and accountability decisions with autonomy, while exercising sound judgment on when to consult with leadership for alignment and support
- Oversee daily operations including state and local business filings, mail and document processing, customer service, ensuring all client needs are met
- Learn every role in the office and understand the why behind each process, becoming the go-to expert and trainer
- Coach and develop both employees and leaders, building confidence and accountability
- Handle escalated client and filing issues with professionalism and care
- Audit and improve processes to keep operations efficient and effective
- Partner with peers, leaders, and product groups to roll out new company processes, tools, and initiatives
- Build relationships and represent the organization with Wyoming SOS and local entities like USPS and Process Servers to improve relationships and better support our business and industry
- Create a team environment where people feel valued, supported, and proud of their work
- Work on-site daily to provide hands-on leadership
Requirements
We don’t care about years of experience, we care about your ability to lead. You’ll succeed here if you can demonstrate:
- You can adapt your leadership to guide both individual contributors and other leaders
- You can operate with autonomy, confidently handling staffing, training, and accountability decisions while knowing when to seek alignment and support
- You take ownership of results, tackling challenges with a problem-solving mindset
- You’re hands-on and scrappy, willing to learn the work, step in, and improve processes
- You balance motivation and accountability, making people feel supported and empowered
- You’re a fast learner who dives in, asks questions, and masters systems and processes
- You can manage change, keeping people aligned and motivated through transitions in an dynamic environment
- You communicate clearly, directly, and with integrity (your team never has to guess what you mean)
- You act with a client-first mindset, putting people at the heart of your decisions.
- Strong with technology and quick to pick up new systems.